SERVICE AND TECHNICAL SUPPORT
Reliable machinery park is extremely important for every production company. Sometimes, however, one of the appliances refuses to operate after 24/7 long run. It heavily disrupts workflow and causes delays in production. In such cases, it is crucial to have a reliable service & support team at hand to quickly solve the problem and fix the malfunction.
LUMA Machines is the service & support team of experts you need.
We service machines for processing technical textiles, mainly PVC coated fabrics and acrylics. Our area of expertise covers sewing machines, welding machines and cutters by following brands: FIAB, ZEMAT, FORSSTROM, MILLER WELDMASTER, BULLMER, JUKI, DURKOPP, ADLER, SMRE and many others.
We specialize in:
• warranty and post-warranty service
• machinery inspections and maintenance
• installation of new machines and relocations of previously installed ones
• machine updates and overhauls
• operation, maintenance and safety standard trainings
• troubleshooting and emergency procedures in case of machine breakdown
We service welding machines operating on any sort of technology, such as high frequency, impulse, hot air or hot wedge.
Depending on a type of failure, we offer an onsite service or a remote suport by e-mail, telephone or a video conference (via WhatsApp). In this way we resolve most sudden faults quickly and efficiently, and operators can consult our technicians right away on how to use the machines properly.
To keep the machine downtimes short and under control, soon we will launch a warehouse with the most common spare parts for welding and sewing machines, and also for PVC fabric cutters.
Should you need assistance with your machines, please do not hesitate to conatct us directly: